Privacy Policy

1. Introduction

Clearline Solutions AI ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, submit forms, or interact with our SMS/text messaging programs. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

• Name, email address, phone number (including mobile phone number)
• Business information (company name, job title, industry, business size)
• Billing and payment information
• Communication preferences

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party platforms such as LinkedIn, Google Ads, Facebook, and other marketing platforms when you interact with our lead forms or advertisements.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered lead generation and CRM automation services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Marketing: To send promotional materials, newsletters, and updates about our services (with your consent)
• SMS/Text Messaging: To send appointment reminders, service updates, and promotional messages (with your explicit opt-in consent)
• Analytics: To analyze usage patterns, improve our website, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage accounts, process transactions, and maintain business records

4. SMS/Text Messaging Program (A2P 10DLC Compliance)

4.1 Consent to Receive Messages

By providing your mobile phone number and opting in to our SMS/text messaging program, you expressly consent to receive automated marketing, promotional, and transactional text messages from Clearline Solutions AI at the phone number you provided. This may include messages sent via an automatic telephone dialing system.

4.2 Message Frequency and Content

• Frequency: Message frequency varies depending on your engagement. You may receive up to 10 messages per month.
• Content: Messages may include appointment reminders, service updates, promotional offers, lead generation tips, and account notifications.
• Transactional Messages: You may receive transactional messages related to your account or services even if you opt out of marketing messages.

4.3 Opt-Out Instructions

You can opt out of receiving SMS/text messages at any time by:

• Texting STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us
• Replying HELP to receive assistance
• Contacting us at support@clearlinesolutions.ai

After opting out, you will receive one final confirmation message. Please note that opting out of marketing messages will not affect transactional or service-related messages.

4.4 Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received. We do not charge for text messages, but your carrier may. Please contact your mobile carrier for pricing details.

4.5 Supported Carriers

Our SMS program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Coverage and delivery may vary by carrier and location.

4.6 No Mobile Information Sharing

We do not share your mobile phone number with third parties for their marketing purposes without your explicit consent. Your mobile information is used solely for the purposes described in this Privacy Policy.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• CRM platforms (e.g., GoHighLevel)
• Email marketing services
• SMS/text messaging platforms
• Payment processors
• Analytics providers
• Cloud hosting services

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

5.4 Protection of Rights

We may share information to protect the rights, property, or safety of Clearline Solutions AI, our users, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications, SMS messages, and data sales (where applicable)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at privacy@clearlinesolutions.ai or use the opt-out mechanisms provided in our communications.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes (if you have provided your email)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: