Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Clearline Solutions AI ("Company," "we," "our," or "us") governing your use of our website, services, and SMS/text messaging programs.

By accessing our website, using our services, or opting into our SMS program, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Services Provided

Clearline Solutions AI provides AI-powered lead generation, CRM automation, and business process optimization services, including but not limited to:

• AI lead capture and qualification systems
• Automated CRM integration and management
• Appointment scheduling and booking automation
• Revenue analytics and reporting
• SMS/text messaging communication services
• Email marketing and automation
• Consultation and strategic advisory services

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding contracts
• Operate a legitimate business or organization
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. Account Registration and Security

4.1 Account Creation

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You must notify us immediately of any unauthorized access or security breach. We are not liable for any loss or damage arising from your failure to protect your account information.

5. SMS/Text Messaging Terms (A2P 10DLC Compliance)

5.1 Opt-In Consent

By providing your mobile phone number and opting into our SMS program, you expressly consent to receive:

• Automated marketing and promotional text messages
• Transactional messages (appointment confirmations, service updates, account notifications)
• Messages sent via an automatic telephone dialing system

Consent is not a condition of purchase. You may opt out at any time without affecting your ability to use our other services.

5.2 Message Frequency

Message frequency varies based on your engagement and account activity. You may receive up to 10 messages per month. Transactional messages are not included in this limit.

5.3 Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all messages sent and received.

5.4 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Texting STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Texting HELP for assistance
• Contacting support@clearlinesolutions.ai

You will receive one final confirmation message after opting out. Opting out of promotional messages will not affect transactional or account-related messages.

5.5 Supported Carriers and Service Availability

Our SMS program is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Service availability and message delivery may vary by carrier, location, and network conditions. We are not responsible for delayed or undelivered messages due to carrier issues.

5.6 Prohibited Uses

You agree not to:

• Use our SMS service to send unsolicited messages
• Share or sell phone numbers obtained through our service
• Use the service for illegal, fraudulent, or malicious purposes
• Harass, threaten, or abuse recipients
• Send spam or phishing messages

6. Payment Terms

6.1 Fees and Billing

You agree to pay all fees associated with the services you purchase. Fees are billed in advance on a monthly or annual basis, as specified in your service agreement. All fees are non-refundable unless otherwise stated in our refund policy.

6.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal amount.

6.3 Late Payments

Late payments may result in service suspension or termination. We may charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

6.4 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and government-imposed fees.

7. Service Level and Availability

7.1 Service Uptime

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We are not liable for any modifications, suspensions, or discontinuations.

8. User Responsibilities and Acceptable Use

8.1 Lawful Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms.

8.2 Prohibited Activities

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for spam, phishing, or fraud
• Impersonate any person or entity
• Collect user data without consent
• Reverse engineer or decompile our software

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content, features, and functionality on our website and services, including but not limited to text, graphics, logos, software, and AI algorithms, are owned by Clearline Solutions AI and protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include any resale or commercial use of our services.

9.3 User Content

You retain ownership of any content you provide to us. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for the purpose of providing our services.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. However, we do not guarantee specific results or outcomes.

10.2 Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless Clearline Solutions AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

13. Term and Termination

13.1 Term

These Terms remain in effect while you use our services.

13.2 Termination by You

You may terminate your account at any time by contacting us at support@clearlinesolutions.ai. Termination does not relieve you of payment obligations for services already provided.

13.3 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Risk to our systems or other users

13.4 Effect of Termination

Upon termination, your right to use our services will immediately cease. All provisions of these Terms that should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection, use, and protection practices.

View Privacy Policy

15. Dispute Resolution

15.1 Informal Resolution

Before filing a claim, you agree to contact us at support@clearlinesolutions.ai to attempt to resolve the dispute informally.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

15.3 Arbitration

Any dispute arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Seattle, Washington.

15.4 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and not as part of a class action, consolidated action, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clearline Solutions AI regarding our services.

16.2 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

16.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, or government actions.

17. Contact Information

For questions about these Terms and Conditions, please contact us: